Shipping policy

Shipping Policy

Thank you for shopping at HOT STEEL ($hotsteel.com$). We are committed to delivering your custom keychains and key tags safely and as quickly as possible.

We partner with Shiprocket to provide reliable and efficient delivery services across India. Please review our shipping guidelines below:

1. Processing & Handling Time

  • All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Because we use Shiprocket, we tap into a network of top couriers to bring you the best possible rates and delivery times.

  • Standard Shipping: Typically takes 3 to 7 business days for delivery once handed over to the courier.

  • Delivery Delays: While we do our best to ensure timely delivery, occasional delays may occur due to courier peak seasons, extreme weather, or regional restrictions.

3. Shipment Confirmation & Order Tracking

  • Once your order leaves our facility, you will receive a shipment confirmation email containing your Shiprocket tracking number and a link to track your package in real-time.

  • Please allow up to 24 hours for the tracking information to update.

4. Damages & Lost Packages

HOT STEEL is not liable for products damaged or lost during transit if the carrier is at fault. However, we want you to have a great experience! If you receive your order damaged, please contact us within 48 hours of delivery.

  • Please save all packaging materials and damaged goods.

  • Send an email to contact@hotsteel.com with your order number and a photo of the damaged item so we can help you file a claim and sort it out.

5. Incorrect Addresses & Undeliverable Packages

Please double-check your shipping address during checkout. HOT STEEL is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us by Shiprocket due to an incorrect address or failed delivery attempts, a reshipping fee may apply to send it out a second time.

Questions?

If you have any questions about the status of your order or our shipping process, feel free to reach out to us at: